mainzeusPrivacy Policy

When you download the mainzeus app on Android or access our platform through your mobile browser on iOS, you entrust us with personal information—your email, phone number, identity documents, and payment details. This page describes what we collect when you use mainzeus and how we keep that data protected. We operate across multiple jurisdictions, including Jakarta, Surabaya, Bandung, and Medan, and we comply with data protection laws wherever our service is legally available.

Our commitment is straightforward: we collect only the information we need to verify your account, process your transactions, and provide customer support. We do not sell your data to third parties. We do not use your information for marketing purposes beyond account notifications and service updates you've chosen to receive. If you have questions about our data practices at any point, our support team can clarify in English or Bahasa Indonesia.

Data protection is especially important on mobile devices, where you may be logging in over public WiFi or while travelling. We use encryption to protect your login credentials and payment information every time you access mainzeus, whether you're at home or on the move.

What We Collect and How We Use It

When you register on mainzeus, we ask for your full name, email address, phone number, and date of birth. We use this information to create and secure your account, verify your identity, and contact you about account activity or service updates. During identity verification, we request a government-issued ID (passport, national ID, or driver's licence) and a selfie holding that document. We store these documents securely and use them only to confirm you are who you claim to be. We do not share these documents with anyone outside mainzeus except where required by law.

When you deposit or withdraw funds, we record the payment method, amount, date, and result of the transaction. This information helps us detect fraud, comply with financial regulations, and resolve payment disputes if they arise. If you use DANA, e-wallet, mobile banking, local payment, or online payment, those payment processors handle the actual transfer; mainzeus receives only confirmation that the transaction succeeded or failed. Your banking details—account number, card number, or e-wallet ID—are not stored by mainzeus; they are held securely by your bank or payment provider.

Cookies

We use session cookies to keep you logged in while you use mainzeus. These cookies expire when you close your browser or log out. We also use analytics cookies to understand how users navigate our platform, but these do not identify you personally.

Game activity

We record which games you play, how long you play, and your account balance. This data helps us support you if there's a technical issue and allows us to personalise game recommendations.

Device information

When you use the mainzeus app, we log your device type, operating system version, and app version. This helps us debug crashes and ensure the app performs well on your phone.

Third-Party Processors

We work with trusted partners to operate mainzeus. Our payment processor handles transaction verification and fraud detection. Our hosting provider stores your account data on secure servers. Our customer support platform keeps records of your emails and chats. All of these partners are contractually bound to protect your data and use it only to provide services to mainzeus. We do not allow them to use your information for their own marketing or any purpose outside our agreement.

If you're on a slower network—such as 3G or unstable WiFi—mainzeus may cache certain data locally on your phone to ensure you can log in and view your account balance. This cached data is encrypted and deleted as soon as you log out. We also optimise image and video delivery to reduce data usage for users with limited mobile plans, especially during peak hours when bandwidth is scarce in regions across Southeast Asia.

Your Rights and Data Security

You have the right to access, update, or delete your personal data at any time through your mainzeus account settings. You can download a copy of all data we hold about you—your account history, documents, transaction records—by requesting it from our support team. We'll provide this within 14 business days. You can also request that we delete your account and all associated data once you've closed your account and withdrawn any remaining balance. We will permanently erase your information within 30 days unless we're legally required to retain it (for example, for fraud investigation or tax compliance).

Our servers may be located outside your home jurisdiction, but we apply the same data protection standards everywhere. We encrypt all data in transit (between your phone and our servers) and at rest (while stored on our servers). Only authorised mainzeus staff can access your information, and they do so only when necessary to resolve an issue you've reported or to comply with legal obligations. We do not monitor your gameplay or behaviour for any purpose other than fraud prevention and abuse detection.

Cookies and Push Notifications

When you enable push notifications in the mainzeus app, we send you alerts about deposits, withdrawals, and account changes. You can turn notifications on or off at any time in your app settings; disabling them does not affect your account. We also use cookies to remember your login state and preferences (such as your preferred language and time zone). You can disable cookies in your browser settings, but this may affect your ability to use mainzeus smoothly.

Contact mainzeus

If you have concerns about how we handle your data, or if you believe your information has been misused, contact our support team. We investigate all privacy complaints seriously. If you're in Jakarta, Medan, or another supported area and prefer to discuss this in person, our team can arrange a secure conversation during business hours. We also respond to formal data protection requests from government agencies in accordance with applicable law. This privacy policy may be updated from time to time; we'll notify you of significant changes via email.